Frequently asked questions

About Mio Tea

Is Mio Tea a Canadian company?

Mio Tea is a Taiwanese tea brand now based in Canada. Our roots are in Taiwan's rich tea culture, and we carefully source premium teas while serving customers across Canada and beyond.
What is Mio Tea's philosophy?

We believe tea is more than just a drink, it's a daily ritual. Whether you're starting your morning, taking a quiet afternoon break, or sharing tea with friends, our goal is to make every cup a meaningful experience
Where is your tea sourced?

Our signature teas are sourced from Taiwan, where they're grown by experienced tea farmers using traditional tea-making methods.

Product Questions

Do your teas contain artificial flavours or added sugar?

No. All Mio Tea blends are made without artificial flavours, artificial ingredients, or added sugar. We focus on the natural flavour and aroma of premium tea leaves and botanicals.
Are your teas vegan?

Yes. Every Mio Tea product is 100% vegan.
Are your teas gluten-free?

Our teas are blended and packaged in gluten-free facilities. While they are not certified gluten-free, no gluten-containing ingredients are used in our teas.
Are your teas nut-free?

Our teas are blended and packaged in gluten-free facilities. While they are not certified gluten-free, no gluten-containing ingredients are Yes. Our teas are blended and packaged in nut-free facilities.used in our teas.
Are your teas pesticide-free?

Our tea farmers use natural pest management practices and avoid harmful chemical pesticides whenever possible.
Does your tea contain caffeine?

Most of our teas contain naturally occurring caffeine because they are made from Camellia sinensis, the tea plant. The caffeine level varies depending on the tea variety, with black teas generally containing more caffeine than oolong teas.
Do your teas contain dairy?

No. All Mio Tea products are dairy-free. Teas such as Milk Oolong and Honey Black Tea get their naturally creamy or honey-like notes from the tea leaves and traditional processing methods, not from milk, honey, or added flavouring.
Can your teas be cold brewed?

Yes. Most Mio Tea blends can be cold brewed overnight for a naturally smooth, refreshing cup that's lower in bitterness.
Can I steep your teas more than once?

Yes. Most of our loose leaf teas can be steeped multiple times, with each infusion revealing new layers of flavour. Brewing recommendations can be found on each product page.
What's the difference between loose leaf tea and tea bags?

Our loose leaf tea allows the whole leaves to fully unfurl during brewing, while our tea bags offer the same premium tea in a convenient, mess-free format. Both contain high-quality tea, the choice comes down to your preferred brewing style.
Are your teas suitable for beginners?

Absolutely. Whether you're new to loose leaf tea or an experienced tea drinker, our collection includes a variety of floral, fruity, creamy, and bold teas for every preference.
How should I store loose leaf tea?

Store your tea in an airtight container away from light, heat, moisture, and strong odours to help preserve its freshness and flavour.
Does tea expire?

Tea doesn't technically expire, but it gradually loses its aroma and flavour over time. For the best taste, we recommend enjoying your tea within 18–24 months and storing it in a cool, dry place away from sunlight, moisture, and strong odours.

Orders & Shipping

Where can I buy Mio Tea?

You can purchase our teas directly through our online store. Selected Mio Tea products are also available at partner cafés and retailers across Canada.
Do you offer local pickup?

Yes. Local pickup is available in North York, Ontario (M2N 5M4). Simply select Pick Up during checkout, and we'll notify you when your order is ready.
How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

  • Canada (Standard): 6–12 business days
  • United States (Standard): 7–12 business days
  • Expedited Shipping: within 5 business days

    If your order hasn't arrived after 20 days, please contact us and we'll be happy to help.
My tracking information isn't updating. What should I do?

Tracking updates can occasionally be delayed. If you have any concerns about your shipment, email us at miotea.tw@gmail.com, and we'll help you locate your order.
Do you ship internationally?

We currently ship throughout Canada and the United States. If you're located elsewhere, please contact us and we'll let you know if shipping is available to your region.

Wholesale & Corporate Orders

Do you offer wholesale tea?

Yes. We work with cafés, retailers, and businesses interested in carrying Mio Tea products. Contact us to learn more about our wholesale program.
Do you offer corporate gifts?

Yes. We offer custom corporate gifting options for businesses of all sizes. Let us know your budget and quantity, and we'll recommend the best options for your team, clients, or event.
Can I request tea samples before placing a wholesale order?

Yes. We'd be happy to discuss sample options before a larger order. Please email miotea.tw@gmail.com for details.

Payments

What payment methods do you accept?

We accept all major credit cards and e-transfers.

For e-transfers, please send payment to miotea.tw@gmail.com and include your order name in the message.

Wholesale and bulk order discounts begin at purchases of 10 tea boxes.